Mathilde Lacombe

Field service management solutions are software that incorporates a dynamic range of functionality, involving aspects such as order processing, dispatching of on-field personnel and tracking, and collection of payment on time, among other things.

It has become an essential tool in efficiently running a service-based company that relies on the on-field force’s efficient functioning to execute their day-to-day operations successfully.

What is a Field Service Management Software?

To understand the software adequately and what aspects cover the field service management, it is first necessary to understand the different aspects of a company’s service.

These include multiple steps such as tracking customer service requests, dispatching of on-site personnel to tackle that request, keeping track of this dispatched personnel and managing them as required, and incorporating customer feedback on the service provided.

A field service management software helps to incorporate all of these factors under a single unit.

Thus, Any Field Service Management Software Offers The Following Solutions To A Company:

• Management of service requests
• Management of inventory and personnel
• Dispatching of personnel
• Scheduling of personnel
• Tracking of personnel
• Report management and statistical analysis

Different aspects of management software handle various elements. For example, a field staff tracking software is responsible for the on-site tracking of the dispatched personnel.

What Aspects of a Company’s Operations Does it Improve?

If you are a part of a field service management company, there are a few common problems that are likely to affect your day-to-day service efficiency. This can be broadly categorized into below sections:

• Lack of conversion between employees and management
• A mismatch between scheduling and availability of personnel
• Low quality work from personnel

Field service Software helps address all of these problems at the same go. Firstly, it helps to smoothen the communication gap between the center of operations and the personnel fleet who are dispatched.

The central hub of operations is always aware of the whereabouts of the dispatched fleet via the field staff tracking software and can provide them with real-time feedback and updates on schedules. This saves a lot of lost time on miscommunication and also speeds up the entire scheduling process.

The real-time booking statistics also allows the company to adequately schedule its workforce, ensuring no part of the staff fleet is over or under-booked.

Thus, saving scheduling problems are which the company often faces. The incorporation of real-time analytics and customer feedback lets the company assess which personnel are underperforming, allowing the company to address those deficiencies in personnel.

How to Obtain A Good Field Service Management Software

Field service management software is essential in day to day operations of industries such as telecommunications, installations, and repairs, among many others.

These companies require efficient scheduling and real-time management of their task force to thrive. Thus, such companies need to find the right service management software for their company.

Good Field Service Management Software Should Have The Following Qualities:

•       Streamlining The Customer Inputs: – This includes multiple aspects such as taking in customer service requests, scheduling dates, and creating customer tickets for services.

•       Scheduling: – Generating well-optimized schedules for the personnel is an essential task of any good scheduling and management software. It incorporates the availability of staff and the number of service requests to generate a viable schedule.

•       Management of Personnel: – Field staff tracking software includes real-time tracking, providing updates on schedules, and routing the personnel to their destinations. Many companies also use this to ensure the safety and location information of their workforce.

•       Back Office Operations: – Back-office operations include keeping track of customer analytics and inventory.

In addition to these points mentioned above, many of the sophisticated management software come with advanced features.

These include active and real-time management of documents, automating the entire process of customer appointment, sending out of appointment reminders to customers, and CRM tools.

These features are suitable for analytics-driven companies, where a large number of service requests are processed daily. Thus, there is a significant dependence on automation and management of the day-to-day operations for efficiency.

To Sum It Up

With the advent of newer technologies every day, more aspects of a company’s day to day business are being software-driven and automated. Field management software is a prime example of this shift towards the technological dependence of companies for their day to day operations.

With the help of this field staff tracking software, companies can now keep track of their entire workforce in real-time, allowing them to adjust their scheduling according to real-time feedback and analytics.

It not only helps in faster operations and more efficient scheduling but also lets the company focus on the parts of the workforce that are under performing and address those deficits.